AI Service Center

Support that improves itself

A modern service desk is more than just a phone number or mailbox. Customers and employees expect speed, self-service and smart problem-solving. With the AI Service Center , Wortell provides a support model in which AI, automation and human expertise come together.

Faster help, cheaper to manage and always compliant.

Why AI Service Center?

AI-driven triage and self-service for the most common incidents

Up to 50% of all reports automatically resolved with automation and Copilot integrations

Shorter resolution times through auto-remediation and smart workflows

Always a Wortell employee available for complex or sensitive questions

Secure-by-design: role-based access, audit log, and AI oversight

Continuous learning: every interaction improves the model and the support experience

Our approach

You choose how you want to set up support. That is why we offer three service models:

Co-Managed – your service desk in the lead, supported by colleagues from Wortell

Fully Managed – complete unburdening of your service desk, including tooling, AI and agents

You can read more about the models on our service models page.

Results for your organization

Lower support costs compared to a traditional service center

Faster turnaround times (up to 60% reduction in common incidents)

Higher customer and employee satisfaction through direct solutions and friendly support in their own language

A future-proof support model in which AI continuously improves and is scalable

Wil jij een servicedesk die slimmer, sneller en goedkoper is

Neem contact met ons op voor een adviesgesprek.