Wortell Onsite

Sometimes you need more than smart technology and remote management. Sometimes the power of presence is decisive. With Wortell Onsite, you get experienced specialists who work at your location: as an extension of your organization and in close connection with our AI Managed Services.

Professional, customer-friendly, and always connected to the rest of Wortell.

Why Wortell Onsite?

• Direct, personal support for your employees

• Customer-friendly specialists with knowledge of our Cloud, Connectivity, Governance, and Service Center services and Workplace

• Seamless integration with Wortell's Service Center and support processes

• Identifying opportunities for improvement and innovation in your organization.

• Flexible deployment: fixed on location or mobile team.

Our approach 

Wortell Onsite is never a standalone product, but always ties in with our existing services. These include: 

• AI Cloud – Local support for migrations or projects 

• AI Connectivity – Onsite assistance with network management or implementations 

• AI Service Center – An extension of your service desk, with human proximity

• AI Workplace – Onsite support for devices, meeting rooms, or scanners.

Depending on your needs, this can be done through our three service models:

• Advice – temporary deployment for guidance or specialist issues

• Co-Managed – your team in the lead, supplemented by Onsite Wortell colleagues

• Fully Managed – Onsite as an integral part of outsourced management

Results for your organization:

• More peace of mind thanks to direct assistance in the workplace

• Higher employee satisfaction through personal and rapid support.

• Better alignment of AI Managed Services with daily practice.

• Continuous improvement: onsite specialists identify opportunities and report back on them.