Deploying Agentic AI in Industry and Business Services? Get inspired by 5 use cases!

AI: most organizations have already experimented with it. We have now entered the next phase: agentic AI is making its appearance. In fact, the first applications are now clearly visible and the process is already well underway. An interesting development for industry and business services, where repetitive work has been a thorn in the 'company's eye' for years.

Curious about the opportunities that agentic AI offers these sectors? In this blog post, we discuss five use cases to show what is possible. Get inspired!

1. Building on reliable legal knowledge

Clients who do 'preliminary work' themselves and then rely on AI-generated information that contains errors: lawyers have their hands full.

The stumbling block: in this scenario, random data is used. As a law firm, you can certainly benefit from AI. But only if you make smart use of it. How do you do that? By building an agent based on your own data. In addition to the standardized legal knowledge you  possess, you can also put customer data and market trends into this (very carefully!). This makes it much easier to consult studies or draw up an initial customer advice, for example.

Do you want to check whether something is still in accordance with the latest regulations? You can build an agent for that too. One that quickly checks specific websites for you and refers to them in the answer. Handy when you are working on documents and want to check something!

2. Check and predict the stock

Do you want to limit delivery risks and avoid delays? Then it is important to carry out regular stock checks. A necessary, but time-consuming and labor-intensive process. Unless you build an agent for this who takes over most of this work from you.

What is the smartest day to place an order? Do you have to reorder because multiple orders have been placed? What can you expect in terms of orders in the near future? An agent will give you answers to such questions at lightning speed.

3. Order with ease

You can also build an agent for the ordering process itself. Suppose you have many employees who order products via e-mail. An agent can then watch to optimize the process. Is anything else needed to complete the order? Then the officer reports it back to the employee. Is the order complete? In that case, the customer will receive a confirmation.

These 'small' actions can have a large-scale effect. If you have thousands of employees who handle piles of orders by e-mail, such an agent can save up to 20 people a day of repetitive work!

4. Completing administrative 'meeting tasks'

Many accountancy firms hold weekly or monthly meetings. These follow a certain process and often have to be followed up.

If you build an agent around this, he can take many tasks off your hands. Is it important for team members to work out certain agreements after a meeting? Have you discussed that they are going to set out specific actions? Would you like to receive feedback during the next meeting? An agent takes care of the administrative work around it. This significantly increases team productivity.

5. Deploy a digital chief of staff

Last but not least: have you ever thought about a chief or staff agent?

A CEO regularly makes crucial decisions. This requires certain information. What is the current state of the organization? What does absenteeism look like? What is the financial state of affairs? What is going on in the market? Is it necessary to respond to specific trends? The answers to such questions often come from various teams and employees. The associated periodic briefings take a lot of time and effort.

With a chief or staff agent, you bring all these different information flows together in one 'digital colleague'. This agent helps you to keep an overview: from calendar management to following up on actions and quickly getting relevant information on the table. What appointments are scheduled for today? What actions still need to be followed up? What input do you need for your next meeting? And what information helps you to make a better prepared decision? A chief or staff agent ensures that you have to search less, chase less and can switch faster.

In this way, the agent not only supports the retrieval of information, but also the organization of everything that happens around it. Useful for CEOs, but just as good for managers and teams who want to keep a grip on their agenda, actions and decision-making.

Stay ahead of the curve?

Many organizations are now working on AI agents. Do you want to prevent your competitors from overtaking you? Take a closer look at your own AI organization to see what you can use AI for. A good starting point: Wortell's AI scan!