Central and West Brabant Safety Region makes AI work: where every minute counts

A safety region works under time pressure every day. Yet crucial information is often hidden in extensive plans and documents. The ambition to use AI was already there: a project plan had been ready since October 2025. But in many parts the interpretation was still missing. The question was: how exactly are we going to do that?

Start with the work, not with the technology
The project does not start with tools but with people. Together, all departments are visited with one question: which tasks are repetitive, and where is time lost? This creates a clear picture of where AI really adds value in daily work. There is great enthusiasm within the organization.

From idea to working agent
Colleagues had to dig through extensive documentation themselves to find the right answer. Therefore, one of the first results is an AI agent that searches through planning. This way they quickly get the answer they need. In an environment where every minute counts, this is immediately noticeable. The officer is given very specific guidelines, so that the answers remain within clear frameworks.

Scaling up safely and responsibly
From pilot to organization-wide use requires more than technology. Especially for a government organization, which cannot just experiment. The results of the pilots are being evaluated. Based on this, an implementation plan follows, with attention to AI policy, Microsoft 365 Copilot use and the AI Act. In this way, AI does not become a separate experiment, but a permanent part of the organization.

Learning from other governments
Many governments are struggling with the same question. The safety region therefore does not have to reinvent the wheel itself. Wortell works with many government organizations and brings that knowledge and experience to the table. In addition, the safety region comes into contact with other organizations that are working on the same questions through Wortell. Thanks to the partnership with Microsoft, she is often the first to be included in new developments.